Deleting Your Data

You can have everything Etolv CRM holds about you deleted. There are two ways, and both end with the same result.

From your account

Sign in, open the connected number's settings, and disconnect it. That removes the stored access token immediately, and your conversations along with it.

By email

Write to info@etolv.com from the address on your account, with "Delete my data" in the subject. If you cannot use that address, tell us the WhatsApp phone number involved so we can identify the records.

What gets deleted

• Your account: name, email address and password hash
• Stored WhatsApp credentials, including the access token
• Every contact, conversation and message belonging to your account

This happens within 30 days of the request. Encrypted backups may hold copies for a further 90 days before they rotate out; those backups are not readable in normal operation and are never restored selectively.

We cannot delete anything held by Meta. Messages also exist inside WhatsApp itself, on your WhatsApp Business Account and on the phones of the people you messaged. To remove those, use Meta's own tools.

If you messaged a business

Businesses using this service control their own inboxes. Ask the business directly, or write to us and we will forward your request to them.