Effective 2026-09-09 · Operated by Etolv Software Solutions, Arab Republic of Egypt
This policy explains what Etolv Software Solutions collects when you use Etolv CRM, why it is collected, and how to have it removed. It covers both the businesses who use this service and the people who message them on WhatsApp.
From the businesses who use the service. Your name, email address and a hashed password. The credentials for the WhatsApp Business Account you connect: its account identifier, phone number identifier, and an access token issued by Meta.
From WhatsApp conversations. When someone messages a connected number, WhatsApp sends us their phone number, the name on their WhatsApp profile, the content and type of each message, the time it was sent, and its delivery status. Messages sent from this service are stored the same way.
We do not collect location, contact lists, or anything from your device. We do not use tracking or advertising cookies. The only cookie set is the session cookie that keeps you signed in.
Solely to operate the service: to show your conversations, to send and receive messages on your behalf, and to report whether a message was delivered. Message content is never used to train models, to profile anyone, or for advertising, and it is never sold.
Meta Platforms, because messages physically travel through the WhatsApp Business Platform. Their handling is governed by the WhatsApp Business Policy. Our hosting provider stores the data at rest on our behalf.
Nobody else. We do not share data with advertisers, data brokers or analytics services. We disclose data to authorities only where a valid legal order under the laws of Arab Republic of Egypt compels us to.
All traffic uses HTTPS. Access tokens are encrypted at rest. Webhook requests are rejected unless they carry a valid signature from Meta, so nobody can inject messages into your inbox. Each account can only see its own conversations.
Conversations are kept while your account is active, because an inbox with no history is not useful. When you delete your account, everything belonging to it — contacts, conversations, messages and stored credentials — is deleted within 30 days.
You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Write to info@etolv.com and we will respond within 30 days. Deletion instructions are on the data deletion page.
If you messaged a business that uses this service and want your messages removed, contact that business — they control their own inbox. You may also write to us at the address above and we will pass the request on.
If this policy changes materially, the effective date above changes and account holders are notified by email before the change takes effect.
Questions about this page: info@etolv.com